Unable to activate GMATPrep Question Pack and Exam Pack 1

Expert replies

steventeng: Newbie | Next Rank: 10 Posts; Posts: 4; Joined: Sun Oct 18, 2015 9:42 pm

by steventeng » Sun Oct 18, 2015 9:55 pm

Hello Jeremy,

I purchased GMATPrep Exam Pack 1 and Question Pack on Sunday, October 18, 2015. Then, I downloaded the GMATPrep software immediately and installed all the files. On the setting page, I was able to see Exam Pack 1 and Question Pack appear on the list. However, when I went to the activation page, nothing happened after I put in the activation codes. Like many other people who have complained, I tried to activate them again. I was told I have already used those codes. This is more frustrating than anything on earth.

I have left a voicemail message to the customer service team. In addition, I also sent out two emails to the technical support team and the customer service center.

If within three days I do not get a solution, I will dispute this transaction through my credit card company and take legal actions accordingly.

My order number is Order #212679594.

Please leave any comments if you would like to.

Thank you.

Like this post

Source: Beat The GMAT — Ask the Test Maker | Sun Oct 18, 2015 9:55 pm

steventeng: Newbie | Next Rank: 10 Posts; Posts: 4; Joined: Sun Oct 18, 2015 9:42 pm

by steventeng » Mon Oct 19, 2015 2:17 am

I forgot to mention I also tried to deactivate the packs. It is 3 am in the morning; the deactivating process is still taking place. I like GMAC so much for inventing this piece of something.

Well, there is enough demand out there, and you won't care about your products and services.

Like this post

OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Mon Oct 19, 2015 1:22 pm

steventeng wrote:Hello Jeremy,

I purchased GMATPrep Exam Pack 1 and Question Pack on Sunday, October 18, 2015. Then, I downloaded the GMATPrep software immediately and installed all the files. On the setting page, I was able to see Exam Pack 1 and Question Pack appear on the list. However, when I went to the activation page, nothing happened after I put in the activation codes. Like many other people who have complained, I tried to activate them again. I was told I have already used those codes. This is more frustrating than anything on earth.

I have left a voicemail message to the customer service team. In addition, I also sent out two emails to the technical support team and the customer service center.

If within three days I do not get a solution, I will dispute this transaction through my credit card company and take legal actions accordingly.

My order number is Order #212679594.

Please leave any comments if you would like to.

Thank you.

Hi Steven,

I am sorry to hear of your difficulties with our products. I will follow up on my end, and will provide any additional information or a workaround for your issue. Thank you for reaching out.

Jeremy

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

Like this post

OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Tue Oct 20, 2015 9:21 am

OfficialGMAT wrote:
steventeng wrote:Hello Jeremy,

I purchased GMATPrep Exam Pack 1 and Question Pack on Sunday, October 18, 2015. Then, I downloaded the GMATPrep software immediately and installed all the files. On the setting page, I was able to see Exam Pack 1 and Question Pack appear on the list. However, when I went to the activation page, nothing happened after I put in the activation codes. Like many other people who have complained, I tried to activate them again. I was told I have already used those codes. This is more frustrating than anything on earth.

I have left a voicemail message to the customer service team. In addition, I also sent out two emails to the technical support team and the customer service center.

If within three days I do not get a solution, I will dispute this transaction through my credit card company and take legal actions accordingly.

My order number is Order #212679594.

Please leave any comments if you would like to.

Thank you.
Hi Steven,

I am sorry to hear of your difficulties with our products. I will follow up on my end, and will provide any additional information or a workaround for your issue. Thank you for reaching out.

Jeremy

Hi Steven,

You should have heard from our Customer Care team regarding scheduling a remote session to get to the bottom of your issue. If there's anything else we can help with, please let me know.

Thanks,
Jeremy

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

Like this post

Post new topic Post Reply

• Page 1 of 1

GMAT Course Reviews

560 reviews

1168 reviews

431 reviews

359 reviews

147 reviews

5/5

5 Star (560 Reviews)

"Target Test Prep is the closest to the official version of the GMAT exam, about 99% accuracy in terms of the quality and quantity of information. The course has excellently created singular sets of focused lessons and tests for every possible topic that one could come across in the official GMAT exam."

"The TTP course maximizes the efficiency of the time you spend studying. It will take time and effort but I could almost guarantee that if you complete the course exactly as it is laid out you will get an amazing score. They also have a very responsive team willing to help with any questions you might have."

"TTP has two things that I think no other test prep company offers: A teaching approach that reinforces understanding and an attitude that will give you the mental preparedness needed to succeed on the test. TTP gives you a deep understanding of the concept you need to know while teaching you how to think."

Write a Review