TrueSave is a mail-order company that ships electronic products from its warehouses to
customers worldwide. The company’s shipping manager is proposing that customer
orders be packed with newer, more expensive packing materials that virtually eliminate
damage during shipping. The manager argues that overall costs would essentially remain
unaffected, since the extra cost of the new packing materials roughly equals the current
cost of replacing products returned by customers because they arrived in damaged
condition.
Which of the following would it be most important to ascertain in determining whether
implementing the shipping manager’s proposal would have the argued-for effect on costs?
A. Whether the products shipped by TrueSave are more vulnerable to incurring
damage during shipping than are typical electronic products
B. Whether electronic products are damaged more frequently in transit than are most
other products shipped by mail-order companies
C. Whether a sizable proportion of returned items are returned because of damage
already present when those items were packed for shipping
D. Whether there are cases in which customers blame themselves for product
damage that, though present on arrival of the product, is not discovered until later
E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers

OA D