GMAT Essays (AWA)

"A business should not be held responsible for providing customers with complete information about its products or services; customers should have the responsibility of gathering information about the products or services they may want to buy."

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The question of whether a bussiness should be held responsible for not providing customers with complete information about its products or services is a complex one. On one side the issue means that companies should be solely held reponsible for the product it sells and on other side, the issue means that the consumers are not at all responsible for the products or services which they choose. This issue has to be carefully considered. I neither completely agree nor completly disagree with the argument.

One reason that i do not completely agree with the author is that companies have target to sell their products, improve their brand name, and earn profits. They cannot tell every detail of their products to each and ever customer which may lower its profits. Todays companies are driven by profits and as the maket is rapidly changing companies do not have sufficient time to do through research and expain each and every detail about the product they make. For example, the china made electronic items. These electronic items are mass produced to keep the costs low and are meant for use and throw purpose. As the market changes these companies immediately starts mass producing the new item and sells it throughout the world. The owner of these companies do not have any inclination to do any through reaserch of these products because doing research on these products as it will add to the overall prduct cost. Therefore companies cannot be entirely be blamed for providing its customer with all the information for its products.

The reason that i do not completely disagree with the author is that the comsumer more often than not do not know the intended use of the products. Today most of the people go by the brand name or buy the product because they find it useful or because they think to buy the item for their collection. Most of the times the customer do not even read the cautions or instructions that are provided with the product. When a consumer opts for a service or buys a product without gathering information about its use there is a greater chance that he may not find the product for the use which he had in mind before buying the product. So to blame companies in such cases is not at all correct. The companies do not force consumers to buy their products. It is the responsibility if the customer to understand the use and purpose of the product before he buys it.

In conclusion, For the above mentioned reasons i believe that to agree completely with any of the side of the agument is not correct and the companies should take the responsibilities of the failure of it products when it do not act in the claimed manner and causes problems to its user and also, the consumers should entirely undersatnd the purpose and use of the product which they purchase.