Last week, an investigative journalist published an expose

Option A - INCORRECT.
The claim in this option would not have affected the decline in sales. However, department store will continue to increase their sales since they regularly advertise in this particular newspaper and often offer coupons for a variety of products they sell.

Option B - INCORRECT.
Stores typically only acknowledge the adverse effect of news on their business if they experience a sudden decline in sales, but for the management team to have maintain that the newspaper article was not responsible for the decline in sales, meaning there is more to what the journalist and the public don't know.

Option C - INCORRECT.
If this was not the first time the journalist is publishing such an expose of some of the products sold in this department store and still there was a robust sales, then the people need more evidence to convince them or maybe the products are of high quality and can not be neglected by the customers.

Option D - INCORRECT.
According to customer surveys, the majority of customers who shop regularly at this department store have said that they always buy their shoes there and might not be interested in the claim by the journalist.

Option E - CORRECT.
This option has strongly support the Management team's position on the claim that the unfavorable article published by the journalist was not the reason for a decline of sales in the department store. However, other department stores that sell only shoes manufactured in the United States would have also reported a decline in shoe sales this week before the management team could maintain their statement. Meanwhile, by saying other department stores has also reported a decline in sales this week might be a frame up by the management team just to protect the organization name and also to convince the customers that the claim in the article published was plotted against the organization to run it down.