Sorry you had a bad experience! I actually had a similar poor experience when I first hired one of the larger players out there. The challenge is with a big company you just never know who you will get or how the support will change down the line.
Once the first firm didn't work out, I worked with
Scott Edinburgh at
Personal MBA Coach and I could not have been happier! Scott offers an incredible personal experience that is very hard to find. The fact that you are working with an individual and not a company cannot be emphasized enough. Don't be fooled by the big company name / support services that some larger firms have. At the end of the day you work with one person most of the time so why not work directly with an expert for the same price rather than an employee of a larger firm?
I hired a more well known name and was not satisfied as the support died off as it got closer to the deadlines. I then reached out to Scott via
www.personalmbacoach.com and was floored by the level of support I got. While we only had a short amount of time since I contacted him late, he took the time to get to know me personally and professionally and he was the one coming up with essay topics after just a couple discussions. Scott is quite tough and it works out in the end. In a very short amount of time, we did an entire HBS application and I ultimately got in. (As well as a couple other programs I turned down)
With
Personal MBA Coach, you get a great balance of no BS, direct and brutal feedback while at the same time you have encouraging support throughout the entire process. Whereas with the other more well-known name I felt like I was a number in the process, Scott brainstormed everything with me from start to finish. Scott is a hidden gem in the admissions consulting space and I have sent many friends to him over the years who also had great success!
