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An error massage while registering gmat exam

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by Prairaya.s » Sat Dec 13, 2014 9:21 pm
Dear sir or madam
I have scheduled the exam and entered my payment details also. But after confirmation, I have got some error in payment process and it is showing"Block Error

We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number."

Right now i am unable to schedule my exam.
Please guide me a way to solve this problem
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by Prairaya.s » Sun Dec 14, 2014 5:45 am
I live in thailand and i dont know which customer service i should contact with or who,in thailand, can solve this problem ?
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by OfficialGMAT » Mon Dec 15, 2014 11:01 am
Hello,

For Thailand, please use the following contact information:

Asia-Pacific Region

Please Note: Email services are available Monday-Friday , 7 a.m. to 7 p.m. AEST. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: [email protected]
Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST
Fax: +91-120-4001660

If you have any further questions, please let me know.

Jeremy
Leah
Official GMAC Representative

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by mpessina22 » Wed Apr 01, 2015 11:36 pm
Hello friends!
This block error shows mainly because of number of wrong payment attempts. The GMAT only accepts credit card. If you are trying to use any other card, it will not work and will probably block your account.
If your account is already block now, then the only solution is to call them on your regional office number which is available on mba.com
You will have to confirm your details to them, only then they will remove the block. Call them as soon as you can.
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by phattharaphum.l » Fri Oct 30, 2015 5:37 am
Did your problem solved?

I recently have this problem and I want to know how long the test maker will response.

I feel so serious now because I have schedule the exam as quick as possible.
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by OfficialGMAT » Mon Nov 02, 2015 1:15 pm
phattharaphum.l wrote:Did your problem solved?

I recently have this problem and I want to know how long the test maker will response.

I feel so serious now because I have schedule the exam as quick as possible.
I'll pass your information along to our customer care team for follow-up. If you are still experiencing this issue, please let me know.
Leah
Official GMAC Representative

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by swapna.m » Sun Nov 22, 2015 10:42 pm
Hi,

I have been trying to register for my GMAT exam. Previously, when I went to the payment page, the transaction failed 4 times since my card was not eligible for international transactions. Now when I am trying to pay using a different card, my account on mba.com throws the following message:

"Block error
We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number."

Also, nobody at the customer care service in India is answering my call. Please provide a solution for the above mentioned problem as I need to book my GMAT exam at the earliest.

The email-ID associated with my account on mba.com is - [email protected]



Regards,

Swapna Menon
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by swapna.m » Sun Nov 22, 2015 10:42 pm
Hi,

I have been trying to register for my GMAT exam. Previously, when I went to the payment page, the transaction failed 4 times since my card was not eligible for international transactions. Now when I am trying to pay using a different card, my account on mba.com throws the following message:

"Block error
We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number."

Also, nobody at the customer care service in India is answering my call. Please provide a solution for the above mentioned problem as I need to book my GMAT exam at the earliest.

The email-ID associated with my account on mba.com is - [email protected]



Regards,

Swapna Menon
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by OfficialGMAT » Mon Nov 23, 2015 12:57 pm
swapna.m wrote:Hi,

I have been trying to register for my GMAT exam. Previously, when I went to the payment page, the transaction failed 4 times since my card was not eligible for international transactions. Now when I am trying to pay using a different card, my account on mba.com throws the following message:

"Block error
We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number."

Also, nobody at the customer care service in India is answering my call. Please provide a solution for the above mentioned problem as I need to book my GMAT exam at the earliest.

The email-ID associated with my account on mba.com is - [email protected]



Regards,

Swapna Menon
Hello,

We were not able to bring up your account using the email address you provided. Could you please send your GMAT ID or first and last name, along with a description of this issue, to [email protected]? Our customer care team will be waiting for your message.

Thanks,
Jeremy
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!
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