Unable to activate GMATPrep Question Pack and Exam Pack 1

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steventeng: Newbie | Next Rank: 10 Posts; Posts: 4; Joined: Sun Oct 18, 2015 9:42 pm

by steventeng » Sun Oct 18, 2015 9:55 pm

Hello Jeremy,

I purchased GMATPrep Exam Pack 1 and Question Pack on Sunday, October 18, 2015. Then, I downloaded the GMATPrep software immediately and installed all the files. On the setting page, I was able to see Exam Pack 1 and Question Pack appear on the list. However, when I went to the activation page, nothing happened after I put in the activation codes. Like many other people who have complained, I tried to activate them again. I was told I have already used those codes. This is more frustrating than anything on earth.

I have left a voicemail message to the customer service team. In addition, I also sent out two emails to the technical support team and the customer service center.

If within three days I do not get a solution, I will dispute this transaction through my credit card company and take legal actions accordingly.

My order number is Order #212679594.

Please leave any comments if you would like to.

Thank you.

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Source: Beat The GMAT — Ask the Test Maker | Sun Oct 18, 2015 9:55 pm

steventeng: Newbie | Next Rank: 10 Posts; Posts: 4; Joined: Sun Oct 18, 2015 9:42 pm

by steventeng » Mon Oct 19, 2015 2:17 am

I forgot to mention I also tried to deactivate the packs. It is 3 am in the morning; the deactivating process is still taking place. I like GMAC so much for inventing this piece of something.

Well, there is enough demand out there, and you won't care about your products and services.

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OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Mon Oct 19, 2015 1:22 pm

steventeng wrote:Hello Jeremy,

I purchased GMATPrep Exam Pack 1 and Question Pack on Sunday, October 18, 2015. Then, I downloaded the GMATPrep software immediately and installed all the files. On the setting page, I was able to see Exam Pack 1 and Question Pack appear on the list. However, when I went to the activation page, nothing happened after I put in the activation codes. Like many other people who have complained, I tried to activate them again. I was told I have already used those codes. This is more frustrating than anything on earth.

I have left a voicemail message to the customer service team. In addition, I also sent out two emails to the technical support team and the customer service center.

If within three days I do not get a solution, I will dispute this transaction through my credit card company and take legal actions accordingly.

My order number is Order #212679594.

Please leave any comments if you would like to.

Thank you.

Hi Steven,

I am sorry to hear of your difficulties with our products. I will follow up on my end, and will provide any additional information or a workaround for your issue. Thank you for reaching out.

Jeremy

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Tue Oct 20, 2015 9:21 am

OfficialGMAT wrote:
steventeng wrote:Hello Jeremy,

I purchased GMATPrep Exam Pack 1 and Question Pack on Sunday, October 18, 2015. Then, I downloaded the GMATPrep software immediately and installed all the files. On the setting page, I was able to see Exam Pack 1 and Question Pack appear on the list. However, when I went to the activation page, nothing happened after I put in the activation codes. Like many other people who have complained, I tried to activate them again. I was told I have already used those codes. This is more frustrating than anything on earth.

I have left a voicemail message to the customer service team. In addition, I also sent out two emails to the technical support team and the customer service center.

If within three days I do not get a solution, I will dispute this transaction through my credit card company and take legal actions accordingly.

My order number is Order #212679594.

Please leave any comments if you would like to.

Thank you.
Hi Steven,

I am sorry to hear of your difficulties with our products. I will follow up on my end, and will provide any additional information or a workaround for your issue. Thank you for reaching out.

Jeremy

Hi Steven,

You should have heard from our Customer Care team regarding scheduling a remote session to get to the bottom of your issue. If there's anything else we can help with, please let me know.

Thanks,
Jeremy

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

Like this post

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