Hey gmatmachoman,
I've been checking the forums each and every day as always, but haven't been posting that much
Anyway, there are some potential explanations for canceling a score. I'm not an expert on this (and I doubt there are many - probably all of them experienced instructors, since this does not happen a lot), but I'm pretty sure that there must be a valid reason why monusangeeta's score was canceled. I don't think this has anything to do with monusangeeta's performance, but rather with stuff beyond one test taker's control. Here are a few situations that come to mind:
- someone is suspected of cheating in that test center and GMAC probably suspects other test takers too
- there might be technical difficulties, like a glitch in the system, that have only just been discovered
- the staff at that particular center might have done something to affect the integrity of the test (cheating? not following protocols?)
Again, this is all hypothetical, and I could be very wrong about them too. I'm really sorry that this happened to Sangeeta, but I'm also confident that GMAC would not cancel a score without a good reason, especially since the score was canceled so late after the actual test. Yes, they do have a responsibility towards you, Sangeeta, and it's only natural that they offer a retake free of charge. I'm not so sure that you can sue though (as someone suggested), because the contract that you signed before taking the test might contain a provision about that - don't know, maybe someone can check? And also - I'm the kind of person that doesn't support litigation when you can get the desired results by discussion, but that's just my view on it!
I'm terribly sorry if you're going to run into trouble with your admissions because of this, but at the same time any decent admissions committee will understand that this is an exceptional situation and grant you an extension. I know it puts extra pressure on you because you need to retake and deal with all this stress, but oh well stuff like this can happen...
Unfortunately, Eric is going to be offline for a while - he's traveling to ISB! I'll let him know about this thread in an email, but I just want to set expectations about his reply!
Sorry again and the best of luck with this!