Hi Prospective,
I'm very sorry that you had a negative experience with Kaplan, but you've left out some of the details from your post in our forums, I'm assuming that you didn't pay for your second course--rather, that you applied for the 'Readiness' portion of Kaplan's Higher Score Guarantee to re-take the course. This alone is something many other test-prep companies wouldn't allow! Our competitors often require an official GMAT score to qualify for their guarantee, meaning you would have been forced to take the test three years ago and mar your permanent record with a score you weren't prepared for.
Unfortunately, this did disqualify you from the Money-Back portion of the guarantee. However, I fail to see how this is 'complicated' 'fine print'. We do make it clear that, although our guarantee is the best in the business, it does have conditions: one of them is that you complete all your required work, and another is that you can only qualify for it once. Again, I apologize if for some reason it wasn't clear to you. But Kaplan didn't become the world leader in test preparation by swindling its students; the reason we are the largest test prep company is because we have a proven track record of personalized learning, taught by top-rated teachers and with a great guarantee.
