Since the majority of customers are not complaining

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Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.

A)Since the majority of customers are not complaining
B)Since the majority of customers have not complained
C)Since the majority of customers do not complain
D)When the majority of customers do not complain
E)In the event that the majority of customers are not complaining

OAC
Source: — Sentence Correction |

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by bubbliiiiiiii » Mon Jun 03, 2013 4:41 am
guerrero wrote:Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.

A)Since the majority of customers are not complaining
B)Since the majority of customers have not complained
C)Since the majority of customers do not complain
D)When the majority of customers do not complain
E)In the event that the majority of customers are not complaining

OAC
Regards,

Pranay

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by Gowri@CrackVerbal » Mon Jun 03, 2013 5:56 am
We are talking about a general observation/truth here - so the simple present tense 'do not' is most appropriate. That narrows down the choices to C and D. Option D incorrectly uses 'when' - 'when' is used either to indicate a particular instance in time, or to express a condition.
Thus, C is the correct answer.
Gowri N Kishore
Verbal Specialist & Mentor
CrackVerbal

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