Rescheduling of gmat exam

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Tjr: Newbie | Next Rank: 10 Posts; Posts: 2; Joined: Wed Aug 06, 2014 7:40 am

by Tjr » Wed Aug 06, 2014 7:48 am

Hello
I've been trying to reschedule my exam from 3rd August 2014 and I get 'invalid payload', my exam is scheduled for the 12th Aug 2014 . I tried calling up but it get's disconnected. I'm clueless about what step should I take. Please help me, as I'm really tensed about losing the fee.
I request you to please do the needful.

Thanking you,
Tejus

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Source: Beat The GMAT — Ask the Test Maker | Wed Aug 06, 2014 7:48 am

OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Thu Aug 07, 2014 6:56 am

Hello, Tejus. Please send an email to [email protected] and include your GMAT registration ID, and a screen shot of the error you are seeing. Please also indicate that you have been unable to call Pearson Vue. We will be able to assist you.

Rebecca

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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Tjr: Newbie | Next Rank: 10 Posts; Posts: 2; Joined: Wed Aug 06, 2014 7:40 am

by Tjr » Thu Aug 07, 2014 10:10 am

Hello Rebeca
Thank you very much for the reply.I would like to inform you that I've been trying to call Pearson Vue since two days and today I was able to speak to one of the representative.The way he spoke was really rude, though I wouldn't like to mention his name. I was clearly explaining the problem and that I've been trying to call them since two days but he says "no there cannot be any problem as such".
I'm really clueless and feel really bad about the way he spoke as though I'm lying.

I kindly request you to help me so that I don't have to lose my $250.

Hoping for a positive reply.Please help me.

Thanking you,
Tejus

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bapun84: Newbie | Next Rank: 10 Posts; Posts: 1; Joined: Tue May 22, 2012 10:14 am

by bapun84 » Sat Aug 09, 2014 8:33 am

hi Rebeca!!

I tried to move my exam on another test center as my test center has been closed,but system demands to pay 50 dollar. can you please resolve this issue. incidence number:206045694

thanks,
saikat

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OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Mon Aug 11, 2014 6:02 am

bapun84 wrote:hi Rebeca!!

I tried to move my exam on another test center as my test center has been closed,but system demands to pay 50 dollar. can you please resolve this issue. incidence number:206045694

thanks,
saikat

Hello, bapun84. If your test center was closed, Pearson Vue will contact you directly to reschedule your exam. If you have not heard from them, you will need to call them. You cannot reschedule via mba.com in the event of a test center closure. You can call Pearson Vue at +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time.

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Mon Aug 11, 2014 6:05 am

Tjr wrote:Hello Rebeca
Thank you very much for the reply.I would like to inform you that I've been trying to call Pearson Vue since two days and today I was able to speak to one of the representative.The way he spoke was really rude, though I wouldn't like to mention his name. I was clearly explaining the problem and that I've been trying to call them since two days but he says "no there cannot be any problem as such".
I'm really clueless and feel really bad about the way he spoke as though I'm lying.

I kindly request you to help me so that I don't have to lose my $250.

Hoping for a positive reply.Please help me.

Thanking you,
Tejus

Hello, Tejus. Please send an email to [email protected] with your GMAT registration ID and a description of the issues you have been having. We will make sure someone follows up with you.

Rebecca

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

Like this post

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