I'm a IT Consultant with 720 GMAT and honor's graduate of TOP 15 US College. I'm having a really tough time deciding what to do as I'm not completely satisfied with my admissions consultant at a big firm.
While she's extremely experienced and good at what she does, I frequently feel like I'm burdening her with my questions or that I have to kind of remind her that I"m here and get her attention. We've submitted one application (to HBS) together, and while her feedback on essays is AMAZING, I don't feel like she's personally "invested" in my success.
For example, they have a 48 hr response policy and she's frequently missed it without explanation. I brought it up once early on with the manager who guaranteed it wouldn't happen again, but it continued to happen. Also, I ask her random questions on the admissions process and some of them get ignored or during phone conversations she says she hasn't looked at that yet and searches through emails to find my input. I've asked her how to improve my chances to Stanford and she said she'd look into it but never got back to me. I'm also doing all the research on schools completely on my own since she doesn't seem to offer school-specific insights. We are done with the first application and ready to start on the next, but she hasn't offered on how I should approach the next school, so I've looked it up on competitor's websites. I understand that she is busy but Is this normal? Am I expecting too much?
The thing is, I'm signed up for a 6 school package and the original terms of the contract state that I would forfeit payment once services have started
At this point, I want to ask for at least a partial refund since I still have 5 schools left and haven't done any interview prep for HBS. But if they don't allow the refund, then I'm stuck and have probably ruined the relationship with the consultant. :roll:
Please advise on how I should address this issue or if I'm overreacting. I can't compare since this is my first time working with a consultant, but I imagined the process would be like having a personal coach to let me know what is next on the agenda and when I need to complete it by. She's a really sweet person and helpful when she's focused with me, so I don't want to offend her or damage her job or anything.
Plus, I'm wondering if I do get a refund, the firm might try and sabotage my chances elsewhere by stating I've worked with them to admissions committees. Please provide some wisdom as this is only adding stress to an already stressful process!
While she's extremely experienced and good at what she does, I frequently feel like I'm burdening her with my questions or that I have to kind of remind her that I"m here and get her attention. We've submitted one application (to HBS) together, and while her feedback on essays is AMAZING, I don't feel like she's personally "invested" in my success.
For example, they have a 48 hr response policy and she's frequently missed it without explanation. I brought it up once early on with the manager who guaranteed it wouldn't happen again, but it continued to happen. Also, I ask her random questions on the admissions process and some of them get ignored or during phone conversations she says she hasn't looked at that yet and searches through emails to find my input. I've asked her how to improve my chances to Stanford and she said she'd look into it but never got back to me. I'm also doing all the research on schools completely on my own since she doesn't seem to offer school-specific insights. We are done with the first application and ready to start on the next, but she hasn't offered on how I should approach the next school, so I've looked it up on competitor's websites. I understand that she is busy but Is this normal? Am I expecting too much?
The thing is, I'm signed up for a 6 school package and the original terms of the contract state that I would forfeit payment once services have started
At this point, I want to ask for at least a partial refund since I still have 5 schools left and haven't done any interview prep for HBS. But if they don't allow the refund, then I'm stuck and have probably ruined the relationship with the consultant. :roll:Please advise on how I should address this issue or if I'm overreacting. I can't compare since this is my first time working with a consultant, but I imagined the process would be like having a personal coach to let me know what is next on the agenda and when I need to complete it by. She's a really sweet person and helpful when she's focused with me, so I don't want to offend her or damage her job or anything.
Plus, I'm wondering if I do get a refund, the firm might try and sabotage my chances elsewhere by stating I've worked with them to admissions committees. Please provide some wisdom as this is only adding stress to an already stressful process!
