Issues while connecting to gmat prep

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[email protected]: Newbie | Next Rank: 10 Posts; Posts: 1; Joined: Fri Jul 22, 2016 11:26 pm

by [email protected] » Fri Jul 22, 2016 11:38 pm

Hi,

I have installed Gmatprep software in my PC. When I enter my UserId and Password I get the following error:
" we are having problems connecting to the GMAC servers to proccess your registrations. Please check your internet connection and try again".

My internet connection is working absolutely fine so I dont understand why I am getting this issue. Please help me resolve this error asap.

Thanks,
Prerana

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Source: Beat The GMAT — Ask the Test Maker | Fri Jul 22, 2016 11:38 pm

OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Wed Jul 27, 2016 6:35 am

I apologize for the inconvenience. Please ensure the following settings in your system: use the latest IE version (v11), to login to the GMATPrep software successfully, and make sure you are not connected to any VPN or have any proxy set in your internet settings while trying to connect. If your operating system is Windows, please ensure you have 'TLS' enabled under Control Panel - Internet Options - Advanced tab. See attached screen shot (same name as the title).
If the issue persists, please attach a screen shot of what you are seeing as well as the steps you are following, so we can resolve the problem. Please include the Operating System Version number and Browser you are using, as well.
Video Tutorial:
https://www.screencast.com/t/OU3CIbxM

[email protected] wrote:Hi,

I have installed Gmatprep software in my PC. When I enter my UserId and Password I get the following error:
" we are having problems connecting to the GMAC servers to proccess your registrations. Please check your internet connection and try again".

My internet connection is working absolutely fine so I dont understand why I am getting this issue. Please help me resolve this error asap.

Thanks,
Prerana

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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amalganatra: Newbie | Next Rank: 10 Posts; Posts: 1; Joined: Fri Aug 10, 2018 1:58 am

by amalganatra » Fri Aug 10, 2018 2:24 am

hello,
I am still getting this error, even after following your steps. Please help me.

Regards,
Amal

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Ericknoume: Newbie | Next Rank: 10 Posts; Posts: 1; Joined: Fri Aug 14, 2020 7:20 am

Issues while connecting to gmat prep

by Ericknoume » Sat Aug 22, 2020 3:09 am

Server has been working without any issues. I think Steam experienced some strange problems because I couldnt connect to any other servers either so it wasnt just our server having connection issues but thanks for reporting it

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