Exam Prep Pack & Question Pack Keep Getting Deactivated

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Sagar.Pandit775: Newbie | Next Rank: 10 Posts; Posts: 4; Joined: Wed Apr 20, 2016 1:24 pm

by Sagar.Pandit775 » Fri Apr 29, 2016 3:58 pm

Hey,

I've purchased the Exam Prep Packs (1&2) and the question pack 2 and they keep getting deactivated! I had numerous issues with GMAT Prep on Mac and so loaded the software on a PC.

All the prep packs loaded fine and I finished answering around 150 questions from the question pack as well. In the middle of an exam my computer went off due to battery issues. When I restarted, the exams pack and the question had got deactivated! When I tried activating again I got the error 'This License...'

I've already had to push my date of the GMAT thanks to issues with GMAT Prep once! This cannot keep happening.

No one answers the helpline and the mails I got from customer care assured me that everything would be fine now that I have loaded the software on PC.

Please help!!

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Source: Beat The GMAT — Ask the Test Maker | Fri Apr 29, 2016 3:58 pm

OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Tue May 03, 2016 7:37 am

Sagar.Pandit775 wrote:Hey,

I've purchased the Exam Prep Packs (1&2) and the question pack 2 and they keep getting deactivated! I had numerous issues with GMAT Prep on Mac and so loaded the software on a PC.

All the prep packs loaded fine and I finished answering around 150 questions from the question pack as well. In the middle of an exam my computer went off due to battery issues. When I restarted, the exams pack and the question had got deactivated! When I tried activating again I got the error 'This License...'

I've already had to push my date of the GMAT thanks to issues with GMAT Prep once! This cannot keep happening.

No one answers the helpline and the mails I got from customer care assured me that everything would be fine now that I have loaded the software on PC.

Please help!!

If you could please provide your email (or even better phone number) via private message, I would be happy to follow up with the team about this issue. Thank you.

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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