It should be my exam right now, but I was not admitted for the test. I had a horrible experience of human rudeness at Pearson center in Austin, Tx
First of all, we have two centers in Austin with the same name. I called before the test 2 of them to make sure I`m going into a right center (I couldn't see that on line,they just show the name of location,but not the address). The woman on the phone even didnt want to answer where I registered for the test (confidential information)..Finally,she said, " yes, you are registered at our location"
I arrived at the center early.I had my ID with me. Here started all my problems. They wouldn't admit me to the test because of my ID. I presented my valid Texas driver`s license, the woman even didn't look at it,and said that if you are not a US citizen, you need present your passport. I dint have passport with me,and an opportunity to go back home for the passport,because i live 45 min from the center. I was asking her if something I can do about it, ask my husband to bring passport during the test, send fax copy, just to be admitted for the test. But she said they can not help me,because of GMAT rules. I called customer service, they said the same. But what was the worst, the woman at reception was threatening me to call security if i wouldn't leave. I was so upset about it, and I left. Than I came back to ask for her name and last name, she didnt tell me,and called the security to remove me from the building.....!!!!!!!! I didnt do anything wrong, i was polite all the time.
Since when a valid Texas driver license is not an appropriate identification????
Why dont they warn us BEFORE we come for the test that our driver`s licenses are not valid by their GMAT LAW?
Are they an independent country inside the country?
How to get some justification??
First of all, we have two centers in Austin with the same name. I called before the test 2 of them to make sure I`m going into a right center (I couldn't see that on line,they just show the name of location,but not the address). The woman on the phone even didnt want to answer where I registered for the test (confidential information)..Finally,she said, " yes, you are registered at our location"
I arrived at the center early.I had my ID with me. Here started all my problems. They wouldn't admit me to the test because of my ID. I presented my valid Texas driver`s license, the woman even didn't look at it,and said that if you are not a US citizen, you need present your passport. I dint have passport with me,and an opportunity to go back home for the passport,because i live 45 min from the center. I was asking her if something I can do about it, ask my husband to bring passport during the test, send fax copy, just to be admitted for the test. But she said they can not help me,because of GMAT rules. I called customer service, they said the same. But what was the worst, the woman at reception was threatening me to call security if i wouldn't leave. I was so upset about it, and I left. Than I came back to ask for her name and last name, she didnt tell me,and called the security to remove me from the building.....!!!!!!!! I didnt do anything wrong, i was polite all the time.
Since when a valid Texas driver license is not an appropriate identification????
Why dont they warn us BEFORE we come for the test that our driver`s licenses are not valid by their GMAT LAW?
Are they an independent country inside the country?
How to get some justification??
