BREAKING: Target Test Prep releases Brand New 2026 On Demand GMAT prep course

Redeem
TTP OnDemand GMAT Video Course
Featured Course

Target Test Prep GMAT OnDemand

Scott Woodbury-Stewart’s private virtual classroom — 400 hours of master-class video lessons for the GMAT Focus Edition.

  • 715+ score guarantee — highest in the industry (99th percentile)
  • 52 chapters · 1,500+ lessons · 4,000+ practice questions
  • 400 hours of video · 1,500+ instructor-led HD smartboard lessons
  • 300,000+ students accepted to Harvard, Stanford, Wharton, Booth & Sloan & more
  • 24/7 live support + weekly Zoom office hours with GMAT instructors
  • TTP AI Assist — 24/7 AI-powered virtual tutor for instant help
  • 1,200+ flashcards + AI-powered study assistant & daily calendar
  • OnDemand, LiveTeach & GMAT Bootcamp formats available
  • Also: GRE, SAT Math & Executive Assessment courses
  • MBA Admissions Consulting now available
  • 🏆 2025 EdTech Breakthrough Award: Test Prep Solution Provider of the Year
  • 200,000+ students served
  • 5-day free trial — $0 to start, no auto-billing, cancel anytime
★★★★★ 5.0 (559 reviews)
130-pt guarantee
$0 to start then $127/mo
Start Free 5-Day Trial Read 559 Reviews →

Gmat prep exam pack issue

Post your questions about customer service issues, GMAT exam policies, and GMAT exam structure. Get an official answer from GMAC, the organization behind the GMAT test!
Expert replies
Post new topic Post Reply
Previous Topic Next Topic
Master | Next Rank: 500 Posts
Posts: 391
Joined: Sat Mar 02, 2013 5:13 amFollowed by: 4 members
Thanked: 50 times
by rakeshd347 » Wed Oct 09, 2013 11:50 pm
Hi There,

I gave my gmatprep exam pack test 3. Now I opened the software again but couldn't review the responses. Actually the gmatprep software is showing that I didn't even take the test. Its very disappointing as I wasted my whole day on this test and now can't conclude anything. Moreover, my internet has always been good but the software keep freezing out and I have updated my gmatprep software before even starting the test.

I have sent gmatprep already an email. However, I wonder if they can retrieve my responses back.

Thanks,
Rakesh
Top
Join the discussion
Log in to postLogin with Googleuse password
QUOTE IN REPLY
Source: — Ask the Test Maker |
User avatar
Newbie | Next Rank: 10 Posts
Posts: 3
Joined: Sun Oct 13, 2013 2:51 pm
Location: Zurich
GMAT Score:700

by fchris » Mon Oct 14, 2013 3:05 am
I have the exact same problem as Rakesh has. I managed to get hold of the problem with the freezing (specially while taking the test!) by updating AdobeAir to the newest standard. Nevertheless, I would also be interested in the solution of this issue and in whether it is possible to retrieve my answers!
Top
Join the discussion
Log in to postLogin with Googleuse password
QUOTE IN REPLY
User avatar
Official Company Rep
Posts: 669
Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members
Location: Washington DC
Thanked: 143 times
GMAT Score:800

by OfficialGMAT » Mon Oct 14, 2013 7:13 am
Hi rakeshd347 and fchris,

We had found that people who were experiencing this issue were not using the correct version of the
free software, but it sounds like you have both updated your software to version 2.2.315?

If you haven't updated to this version, the update can be done from either this web page (https://www.mba.com/the-gmat/download-fr ... tware.aspx) or from the GMATPrep software. To update directly from the software, open the GMATPrep software, and view your current version number in the upper left corner of the window. If you have an older version, a message saying "Update to new version" will appear in green at the top right of the window. Click that link and follow prompts to successfully update.

You've done the right thing by emailing the GMATPrep customer care team. A member of the team should be in touch shortly to help you with your questions.

Apologies and please let me know if you have any other questions.

Many thanks,
Tina
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!
Top
Join the discussion
Log in to postLogin with Googleuse password
QUOTE IN REPLY
Master | Next Rank: 500 Posts
Posts: 391
Joined: Sat Mar 02, 2013 5:13 amFollowed by: 4 members
Thanked: 50 times

by rakeshd347 » Tue Oct 15, 2013 4:16 am
OfficialGMAT wrote:Hi rakeshd347 and fchris,

We had found that people who were experiencing this issue were not using the correct version of the
free software, but it sounds like you have both updated your software to version 2.2.315?

If you haven't updated to this version, the update can be done from either this web page (https://www.mba.com/the-gmat/download-fr ... tware.aspx) or from the GMATPrep software. To update directly from the software, open the GMATPrep software, and view your current version number in the upper left corner of the window. If you have an older version, a message saying "Update to new version" will appear in green at the top right of the window. Click that link and follow prompts to successfully update.

You've done the right thing by emailing the GMATPrep customer care team. A member of the team should be in touch shortly to help you with your questions.

Apologies and please let me know if you have any other questions.

Many thanks,
Tina
Hi Tina,

Your team member mailed me back and said that we are aware of the issue, however, they didn't give me any time frame as to when they can resolve it. Quite disappointing that you guys start selling the products without testing properly.
Top
Join the discussion
Log in to postLogin with Googleuse password
QUOTE IN REPLY
Post new topic Post Reply
• Page 1 of 1