Account locked -Morocco Representative used a wrong password

Expert replies

The_Sherlock: Newbie | Next Rank: 10 Posts; Posts: 2; Joined: Wed Feb 17, 2016 7:02 am

by The_Sherlock » Wed Feb 17, 2016 7:07 am

Hello,

This is a request for your about a problem in my account. Indeed, when I try to connect to my account, I'm blocked with the message below:

"Your account has been locked. Please contact Customer Service".

Amideast Morocco tried to connect to my account to do the payment for the GMAT but they used a wrong password several time. So till now, they didn't do the payment.

Can you please unlock my account? I need to enroll to GMAT session ASAP.

Thanks,

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Source: Beat The GMAT — Ask a GMAT representative | Wed Feb 17, 2016 7:07 am

The_Sherlock: Newbie | Next Rank: 10 Posts; Posts: 2; Joined: Wed Feb 17, 2016 7:02 am

by The_Sherlock » Wed Feb 17, 2016 7:32 am

Hello,

I contacted Customer Service via www.mba.com 2 days ago but no feedback till now.

I called Customer Service several times during these 2 days but my call wasn't taken by any agent.

I contacted Amideast Morocco (Local GMAT Customer Representative) but they directed me to mba.com customer service.

Please help me resolve this issue ASAP. I need to pass the GMAT no later than March.

Thank you a lot.

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OfficialGMAT: Official Company Rep; Posts: 669; Joined: Tue Jun 12, 2012 9:06 pmFollowed by: 270 members; Location: Washington DC; Thanked: 143 times; GMAT Score:800

by OfficialGMAT » Thu Feb 18, 2016 1:16 pm

The_Sherlock wrote:Hello,

I contacted Customer Service via www.mba.com 2 days ago but no feedback till now.

I called Customer Service several times during these 2 days but my call wasn't taken by any agent.

I contacted Amideast Morocco (Local GMAT Customer Representative) but they directed me to mba.com customer service.

Please help me resolve this issue ASAP. I need to pass the GMAT no later than March.

Thank you a lot.

Hello,

Please reply to your other private message with your email and we can follow up on our end.

Thanks,
Jeremy

Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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Stevenfeeds: Newbie | Next Rank: 10 Posts; Posts: 3; Joined: Thu Aug 26, 2021 6:56 pm

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by Stevenfeeds » Sat Sep 11, 2021 10:21 am

I just signed out of my account in the Desktop version to test signing back in, now it also tells me my account has been locked.
Happy112 The Contact Us option just gets me to the FAQ.

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