For the first question, we're trying to determine what % of the shoppers from the first day, returned on the third. Well, we know from the bar graph that only 25% of the shoppers returned on Day 2, and 75% didn't come back at all that week.
Of the 25% who returned on Day 2, 19% came back on Day 3. So the percent who showed up on Day 1 and returned on Day 3 would be 19% of the 25% who returned on Day 2, or (.19)(.25.) Let's round that 19% up to 20% and find (.20)(.25) = .05, or about 5%. (I can't access the pulldown bar, so I don't know how the answer is depicted, but whatever it is, it should be close to 5%.)