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by artstudent » Wed Jul 06, 2011 6:50 am
What's up with their IT problem? I have a very hard time getting on and sometimes using their website period. Don't even get me started on the CAT? Anyone else have problem or just me?
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by Jessie@Knewton » Thu Jul 14, 2011 9:25 am
Hi Artstudent,

I'm sorry to hear you're having trouble with the site. In the future, please contact us directly when you're experiencing difficulties at answers.knewton.com. Additionally, there is a support phone number listed in the footer of your course. Our business hours are 9am-7pm EDT Monday-Thursday and 9am-6pm EDT Friday-Sunday. If you call when we're not here, we'll be sure to call you back the following morning.

You should also always reference the tech-check page (knewton.com/tech-check) to make sure the problem isn't occurring on your end. This is a great first step for you to see if there is anything you can do to optimize your experience.

Best of luck studying!

Jessie
Please "thank" this post if it helps you!
www.knewton.com/people/jessie
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