The "official" answer would be to use the quadratic formula, which is far too awful to try to type here. Google "quadratic formula" to learn more.
GMAC includes the quadratic formula in its curriculum but, to date, I have not seen one single official GMAT question that requires the quadratic formula. I do know one instructor who says a former student claims to have had a question that required the quadratic formula, but I'll believe it when I see it. If you ask me, it sounds like an urban myth
The whole quadratic formula thing is a bit of a paradox in that, if you were to see a question requiring this formula, then you are probably scoring in the 750+ range, in which case you probably already know the formula. If you are not scoring in the 750+ range, then you won't see questions requiring the formula so don't waste your time memorizing it. Of course, all of this assumes that there are such questions.
Are there any other GMAT instructors out there who would like to weigh in on this? Am I missing anything?