Bad test center experience - no follow up from Pearson Vue

Hi there! I sat for my Gmat last month. I was asked to arrive at the test center at 3:30, to take the GMAT at 4pm. The doors only opened at 3:45. There were 5 others and we were asked to register one by one. However, there was a system problem which took almost an hour for the manager to fix. In the...