Ask a Kaplan representative

Dear Zoe,

Just last month, we rolled out an automated system for our toll-free number so we can more quickly and efficiently help our customers, but we have just recently begun to notice a small glitch.

Sometimes you'll call and hear a message that the line is "unavailable." However, if you call back right away, you'll get through to the automated menu, and your call will be directed to the appropriate customer serivce representative.

Therefore, please try calling our toll free number (1-800-527-8378) again.

I apologize for any inconvenience you've experienced, and wish you the best of luck on your exam!


Sincerely,

Monica P. Lugo
Editor - Kaplan Publishing

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We build futures one success story at a time. Visit us at www.kaplanpublishing.com

i"m experiencing same problem while registering for online companion usin g the 2009 GMAT Premier Program. Whem I go to www.kaptest/gmatbooksonline, I don't see the link for the 2009 Premier Program. All I see is emty boxes for the key and when I put in my key I get the message that it's not valid.
Please help!!!......Didn't expect this from Kaplan..

Dear Kaplan Team,

I tried to register through the Kaptest.com/GMATbooksonline inorder to start with my preparation by giving the diagnostic test.

I have purchased GMAT Premier Program 2009 Edition book 1 week back and it is a fresh copy. I am not able to register as it is not taking the Key given at the back. I am from India.
I am not able to connect to the helpdesk number. Please make your process little more user friendly as we can see the same queries in earlier posts too.

Please do the needful as soon as possible. My email ID is [email protected]. Hope to see a mail soon and get my online companion soon.

Thanks and Regards
Nupur Srivastava

please tell me how to register for the online companion
for kaplan gmat premier program 2009?

I cannot find any link to register.

Dear "Kaplan GMAT: Premier Program, 2009 EDITION" customers,

Our site has been updated! Clicking on a separate link for the 2009 edition is no longer required.

Please enter your serial number, as indicated by the instructions at Kaptest.com/GMATbooksonline. When you enter the serial number, be sure to enter it carefully, include the HYPHENS, and use CAPTIAL letters.

If you are still expriencing difficulty, please call customer service at 1-800-KAPTEST. They can help you gain access to the online companion. If you are outside of the U.S., please email [email protected].

[Please note that a serial number is limited to the original owner of a book, and is nontransferable. If you are borrowing a book from a friend or library, or you have purchased a used book, the serial number has likely already been used, and you will get an "invalid number" notice.]


Best of luck on your exam!

Sincerely,

Monica P. Lugo
Editor - Kaplan Publishing

--
We build futures one success story at a time. Visit us at www.kaplanpublishing.com

UNABLE TO REGISTER ONLINE

Repected Sir,

I just purchased KAPLAN GMAT PREMIER PROGRAM 2009 EDITION. After I sign up using the key given at the back page of the book I am prompted to create an account. I am from Mumbai India and every time I enter the pin code of my area it says that invalid Zip Code and creation of my account remains unsuccessful. Kindly help.

Regards
Mohit Lakhtakia

vidabella417 wrote:Dear "Kaplan GMAT: Premier Program, 2009 EDITION" customers,

Our site has been updated! Clicking on a separate link for the 2009 edition is no longer required.

Please enter your serial number, as indicated by the instructions at Kaptest.com/GMATbooksonline. When you enter the serial number, be sure to enter it carefully, include the HYPHENS, and use CAPTIAL letters.

If you are still expriencing difficulty, please call customer service at 1-800-KAPTEST. They can help you gain access to the online companion. If you are outside of the U.S., please email [email protected].

[Please note that a serial number is limited to the original owner of a book, and is nontransferable. If you are borrowing a book from a friend or library, or you have purchased a used book, the serial number has likely already been used, and you will get an "invalid number" notice.]


Best of luck on your exam!

Sincerely,

Monica P. Lugo
Editor - Kaplan Publishing

--
We build futures one success story at a time. Visit us at www.kaplanpublishing.com

There is no such link on kaptest.com/booksonline
and yes it is not working. if you google "Kaplan online companion" you will see that thousands of people are having the same problem, and shokingly kaplan is not doing anything about it beside puting you on the answering machine and not replying to emails!!