| View previous topic :: View next topic |
| Author |
Message |
brainwill
Just gettin' started!
Joined: 02 Apr 2007
Posts: 1
Thanks given: 0
Thanked 0 times in 0 posts
|
 Posted: Mon Apr 02, 2007 12:19 pm Post subject: GMAT Testing Center - Experience |
 |
|
Has anyone had bad experience with GMAT Pearson testing center in Bellaire Houston. They seem to be totally unfair. Due to severe weather conditions (tornado watch), I was not able to reach the testing center on time. Simply Rude and Arrggance! I have to reschedule my exam and pay the complete registration cost again.
Please feel free to share your general experience with the testing center and how to get some justfication.
Do we have any other testing option other than to go thro this discriminatory testing centers.
Thanks |
|
| Back to top |
|
 |
|
|
gmat_enthus
Rising GMAT Star
Joined: 18 Oct 2006
Posts: 62
Thanks given: 0
Thanked 0 times in 0 posts
|
| Posted: Wed Apr 04, 2007 8:48 am Post subject: |
|
|
Now that you bring it up, I had similar experience ..... but never thought of complaining.
I wasnt late or anything, but I am of an Indian origin. In my test center the person who locks the computer during the test-breaks made me loose almost 10 minutes. She didnt know what she was doing and she didnt understand a word I was trying to say to her and was very rude also.
I got a good score so I had nothing to complain about. But I hear you! some of my friends also had similar experience of rudeness. I did make a complain (there is a 800 number you can call). see gmat.com website for that. They might actually refund your money after investigating the case (although I dont think they will rule in your favor, since you may not have any proof of any kind).
Hope this helps
_________________
My 760 | GMAT Preparation Suggestion
destination 760! completed!
Last edited by gmat_enthus on Wed Apr 04, 2007 9:12 pm; edited 1 time in total |
|
| Back to top |
|
|
aim-wsc
Managing Director
Joined: 20 Apr 2006
Posts: 1835
Thanks given: 66
Thanked 22 times in 19 posts
Location: BtG Power House
Target GMAT Score: 801-
|
| Posted: Wed Apr 04, 2007 9:19 am Post subject: |
|
|
| gmat_enthus wrote: |
I wasnt late or anything, but I am of an Indian origin. In my test center the person who locks the computer during the tests made me loose almost 10 minutes. She didnt know what she was doing and she didnt understand a word I was trying to say to her and was very rude also.
|
Is it anything to do with you being Indian?
Why she didnt understand a word is it because of accent?
_________________
do you aim-wsc? JohnyCAGE's
Beating GMAT & beyond
Learn more about me |
|
| Back to top |
|
|
beatthegmat
Founder
Joined: 13 Feb 2006
Posts: 3547
Thanks given: 29
Thanked 172 times in 112 posts
Location: California
GMAT Score: 720
|
| Posted: Wed Apr 04, 2007 4:00 pm Post subject: |
|
|
| gmat_enthus wrote: | Now that you bring it up, I had similar experience ..... but never thought of complaining.
I wasnt late or anything, but I am of an Indian origin. In my test center the person who locks the computer during the tests made me loose almost 10 minutes. She didnt know what she was doing and she didnt understand a word I was trying to say to her and was very rude also.
I got a good score so I had nothing to complain about. But I hear you! some of my friends also had similar experience of rudeness. I did make a complain (there is a 800 number you can call). see gmat.com website for that. They might actually refund your money after investigating the case (although I dont think they will rule in your favor, since you may not have any proof of any kind).
Hope this helps |
Wow...it makes me sad to hear about this. I think you should write a letter to GMAC or Petersens if you felt like you were discriminated. 
_________________
Eric
Discounts on Kaplan, Manhattan GMAT, Veritas Prep, and Stacy Blackman Consulting - see the links at the top of the page for more info.
Learn more about me |
|
| Back to top |
|
|
gmat_enthus
Rising GMAT Star
Joined: 18 Oct 2006
Posts: 62
Thanks given: 0
Thanked 0 times in 0 posts
|
| Posted: Wed Apr 04, 2007 9:12 pm Post subject: |
|
|
| aim-wsc wrote: | | gmat_enthus wrote: |
I wasnt late or anything, but I am of an Indian origin. In my test center the person who locks the computer during the tests made me loose almost 10 minutes. She didnt know what she was doing and she didnt understand a word I was trying to say to her and was very rude also.
|
Is it anything to do with you being Indian?
Why she didnt understand a word is it because of accent? |
I am not sure, but I felt so. I have been working in US for past 5 years, also did my masters (full time) here. I never had any problems communicating with any of my colleagues/clients/representatives ever.
It may not be racial, but it was probably because of her lack of exposure to Indian community, she was probably not familiar with the accent at all. I did feel a bit offended, but I had mixed feelings at the end of the test. I made a formal complaint after coming back and that was that. I hope they looked into the matter.
_________________
My 760 | GMAT Preparation Suggestion
destination 760! completed! |
|
| Back to top |
|
|
|
|
beatthegmat
Founder
Joined: 13 Feb 2006
Posts: 3547
Thanks given: 29
Thanked 172 times in 112 posts
Location: California
GMAT Score: 720
|
| Posted: Wed Apr 04, 2007 9:14 pm Post subject: |
|
|
| gmat_enthus wrote: | | aim-wsc wrote: | | gmat_enthus wrote: |
I wasnt late or anything, but I am of an Indian origin. In my test center the person who locks the computer during the tests made me loose almost 10 minutes. She didnt know what she was doing and she didnt understand a word I was trying to say to her and was very rude also.
|
Is it anything to do with you being Indian?
Why she didnt understand a word is it because of accent? |
I am not sure, but I felt so. I have been working in US for past 5 years, also did my masters (full time) here. I never had any problems communicating with any of my colleagues/clients/representatives ever.
It may not be racial, but because her lack of exposure to Indian community, she was probably not familiar with the accent at all. I did feel a bit offended, but I had mixed feelings at the end of the test. I made a formal complaint after coming back and that was that. I hope they looked into the matter. |
Glad to see you followed up with a complaint. I hate hearing about these kinds of experiences...
_________________
Eric
Discounts on Kaplan, Manhattan GMAT, Veritas Prep, and Stacy Blackman Consulting - see the links at the top of the page for more info.
Learn more about me |
|
| Back to top |
|
|
gmat_enthus
Rising GMAT Star
Joined: 18 Oct 2006
Posts: 62
Thanks given: 0
Thanked 0 times in 0 posts
|
|
| Back to top |
|
|
gmat765
Rising GMAT Star
Joined: 16 Apr 2008
Posts: 58
Thanks given: 0
Thanked 0 times in 0 posts
Target GMAT Score: 760
|
| Posted: Wed Apr 16, 2008 7:39 pm Post subject: |
|
|
| I often heard of complaints to the staff at GMAT test centers. The GMAC seems to know it but do not take action. |
|
| Back to top |
|
|
rdxb
Just gettin' started!
Joined: 05 Aug 2008
Posts: 2
Thanks given: 0
Thanked 0 times in 0 posts
|
| Posted: Tue Aug 12, 2008 1:16 am Post subject: computer error |
|
|
I had my Gmat on 7th august in Dubai. In the middle of the exam, the computer screen showed an error saying "data will not be saved " and all... i called the guy ..and he tried to resolve the problem , while my time was rolling (i cud see time fly by... behind the error window., on the real gmat exam window..top right!!) finally he restarted the pc, by straight away pushing the restart button on the cpu..
after much delay, the pc restarted, showed some more errors, we had to choose windows VUE from the screen, then the guy fed his password and all... finally i was asked to continue with the exam.
the same question followed, but time and concentration was definitely lost.
i sent a mail to pearson security place, no reply.. another to gmat customer service, even sent them a fax...no reply till yesterday , when i fwded both the mails again
yesterday i got a reply from the customer service giving me an incident number and telling me that they wud ANALYZE the test for errors and time lost.
What to do? how to follow up? i think they wud just let time pass by and wouldnt care. My score was nothing wat i expected> 650 it was.... |
|
| Back to top |
|
|
rdxb
Just gettin' started!
Joined: 05 Aug 2008
Posts: 2
Thanks given: 0
Thanked 0 times in 0 posts
|
| Posted: Tue Aug 12, 2008 6:13 am Post subject: |
|
|
Hey! The GMAT guys replied, and have agreed to take a retest after 31 days, but they say that my previous score wudnt be revoked
It wudnt matter if I score good right?
They have asked me to mail them the new time , date and center for the exam.
Any views? Should I ask them to revoke my scores? |
|
| Back to top |
|
|
|
|
aim-wsc
Managing Director
Joined: 20 Apr 2006
Posts: 1835
Thanks given: 66
Thanked 22 times in 19 posts
Location: BtG Power House
Target GMAT Score: 801-
|
| Posted: Tue Aug 12, 2008 7:29 am Post subject: |
|
|
| rdxb wrote: | Hey! The GMAT guys replied, and have agreed to take a retest after 31 days, but they say that my previous score wudnt be revoked
It wudnt matter if I score good right?
They have asked me to mail them the new time , date and center for the exam.
Any views? Should I ask them to revoke my scores? |
Really sorry to hear your experience.
Don't ask to revoke your earlier score at any circumstance. I hope you're allowed to write the exam after 31 days for free. Let us know.
_________________
do you aim-wsc? JohnyCAGE's
Beating GMAT & beyond
Learn more about me |
|
| Back to top |
|
|
lion147
Rising GMAT Star
Joined: 06 Jul 2008
Posts: 53
Thanks given: 5
Thanked 6 times in 6 posts
Location: Florida
GMAT Score: 710
|
| Posted: Tue Aug 12, 2008 12:12 pm Post subject: |
|
|
| gmat_enthus wrote: | | aim-wsc wrote: | | gmat_enthus wrote: |
I wasnt late or anything, but I am of an Indian origin. In my test center the person who locks the computer during the tests made me loose almost 10 minutes. She didnt know what she was doing and she didnt understand a word I was trying to say to her and was very rude also.
|
Is it anything to do with you being Indian?
Why she didnt understand a word is it because of accent? |
I am not sure, but I felt so. I have been working in US for past 5 years, also did my masters (full time) here. I never had any problems communicating with any of my colleagues/clients/representatives ever.
It may not be racial, but it was probably because of her lack of exposure to Indian community, she was probably not familiar with the accent at all. I did feel a bit offended, but I had mixed feelings at the end of the test. I made a formal complaint after coming back and that was that. I hope they looked into the matter. |
Don't feel too bad, I'm British and have been in the US for over 4 years, and still I get people looking at me like I'm speaking a completely different language! I've even been told to "Go and learn English"!
 |
|
| Back to top |
|
|
|
