1000 RC passage 13 #7

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1000 RC passage 13 #7

by punitkaur » Thu Sep 24, 2009 7:11 pm
The majority of successful senior managers do not closely follow the classical rational model of first clarifying goals, assessing the problem, formulating options, estimating likelihoods of success, making a decision, and only then taking action to implement the decision. Rather, in their day-by-day tactical maneuvers, these senior executives rely on what is vaguely termed "intuition" to manage a network of interrelated problems that require them to deal with ambiguity, inconsistency, novelty, and surprise; and to integrate action into the process of thinking.

Generations of writers on management have recognized that some practicing managers rely heavily on intuition. In general, however, such writers display a poor grasp of what intuition is. Some see it as the opposite of rationality; others view it as an excuse for capriciousness.

Isenberg's recent research on the cognitive processes of senior managers reveals that managers' intuition is neither of these. Rather, senior managers use intuition in at least five distinct ways. First, they intuitively sense when a problem exists. Second, managers rely on intuition to perform well-learned behavior patterns rapidly. This intuition is not arbitrary or irrational, but is based on years of painstaking practice and hands-on experience that build skills. A third function of intuition is to synthesize isolated bits of data and practice into an integrated picture, often in an "Aha!" experience. Fourth, some managers use intuition as a check on the results of more rational analysis. Most senior executives are familiar with the formal decision analysis models and tools, and those who use such systematic methods for reaching decisions are occasionally leery of solutions suggested by these methods which run counter to their sense of the correct course of action. Finally, managers can use intuition to bypass in-depth analysis and move rapidly to engender a plausible solution. Used in this way, intuition is an almost instantaneous cognitive process in which a manager recognizes familiar patterns. One of the implications of the intuitive style of executive management is that "thinking" is inseparable from acting. Since managers often "know" what is right before they can analyze and explain it, they frequently act first and explain later. Analysis is inextricably tied to action in thinking/acting cycles, in which managers develop thoughts about their companies and organizations not by analyzing a problematic situation and then acting, but by acting and analyzing in close concert.

Given the great uncertainty of many of the management issues that they face, senior managers often instigate a course of action simply to learn more about an issue. They then use the results of the action to develop a more complete understanding of the issue. One implication of thinking/acting cycles is that action is often part of defining the problem, not just of implementing the solution.

The passage provides support for which of the following statements?
(A) Managers who rely on intuition are more successful than those who rely on formal decision analysis.
(B) Managers cannot justify their intuitive decisions.
(C) Managers' intuition works contrary to their rational and analytical skills.
(D) Logical analysis of a problem increases the number of possible solutions.
(E) Intuition enables managers to employ their practical experience more efficiently.

OA is E. My answer was C. Whats wrong with my answer. The 3rd paragrapgh clearly states it.

Please provide an explaination.

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by ketkoag » Thu Nov 26, 2009 4:19 am
para 3 never states that "Managers’ intuition works contrary to their rational and analytical skills."
what it implies is that intuition sometimes helps the managers in taking their decisions. and that is why para 3 explains the different ways in which the manager use intuition.
E is correct..
please reply if u need me to elaborate a bit more...

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by nileshdalvi » Fri Nov 27, 2009 12:19 am
Where in the third passage is it mentioned that "manager's intuition works contrary to rational and analytical skills"?

Cant find it anywhere?

I shall present my analysis:

A: Managers who rely on intuition are more successful than those who rely on formal decision analysis.

Analysis: 3RD PARA: "Most senior executives are familiar with the formal decision analysis models and tools, and those who use such systematic methods for reaching decisions are occasionally leery of solutions suggested by these methods which run counter to their sense of the correct course of action. "

Thats it...nothing is said if they are less successful than managers who use intuition. Do not infer too muhc.

B: Managers cannot justify their intuitive decisions.

Analysis: Nowhere is the justification mentioned.

C: Manager's intuition works contrary to their rational and analytical skills.

Analysis: Nowhere is it mentioned that it works contrary to the rational and analytical skills.

D: Logical analysis of a problem increases the number of possible solutions.

Analysis: Nowhere is it mentioned that logical analysis increases number of possible solution.. No Assumption in RC.

E: Intuition enables managers to employ their practical experience more efficiently.

Analysis: 3rd Para: This intuition is not arbitrary or irrational, but is based on years of painstaking practice and hands-on experience that build skills

and 1st Para: The majority of successful senior managers do not closely follow .... Rather, in their day-by-day tactical maneuvers, these senior executives rely on what is vaguely termed intuition to manage a network of interrelated problems that require them to deal with ambiguity, inconsistency, novelty, and surprise; and to integrate action into the process of thinking.

This justifies that intution enables managers to employ experience what they have gained over years and by claiming that successful managers use intuition it can be, although not so convincingly, imply that they use it efficiently.

However, other options are nowhere in the scene, so this is the best answer.