Two rival companies, Ajax and Zenon, offer trash and recycling pickup service to homes in a certain neighborhood. The

[BTGmoderatorDC]

Two rival companies, Ajax and Zenon, offer trash and recycling pickup service to homes in a certain neighborhood. The costs for the two services are identical, as is the number of times that the trash and recycled materials are picked up each week. Despite this, Zenon consistently has a higher level of customer satisfaction among homeowners than does Ajax.

Which of the following, if true, does most to explain the difference in customer satisfaction between the two companies?

(A) Unlike Ajax, Zenon picks up glass that can be recycled.
(B) Ajax trucks make their rounds 2 days later in the week than do the Zenon trucks.
(C) Zenon has a greater media presence than does Ajax.
(D) Zenon has increased the number of homes it serves by 14% over the last 12 months.
(E) Zenon offers the removal of large items for businesses more cheaply than does any other competitor in the area Zenon serves.



OA A

Source: EMPOWERgmat