Cant use online resources and 5 CATs with Kaplan Premier2015

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Could anyone help me with or provide more information on this issue?
I purchased the GMAT Premier 2015 that comes with 5 CATs online and a Question bank for Verbal and Quant, whose access is available with the purchase.
I couldn't register the book online earlier, so I contacted the Technical Support team who manually registered using the ISBN on the book. I see only 1 CAt and no online resources for practice.
I have tried to Login after registration and I see no difference there as well.
The Technical Team on the other hnad, says I am not entitled to the additional 4 CAT or Question bank and that it comes with some Kaplan comprehensive course alone.
I feel duped!

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by [email protected] » Mon Nov 23, 2015 8:41 am
Hi Mriganki,

First and foremost, I apologize for not tracking this section carefully or seeing your message sooner. In order to help get this issue resolved for you, so I will be sending you a private message to request your email address that you used to register for the online tests. Thank you for reaching out regarding your problem!