Account locked -Morocco Representative used a wrong password

Ask your questions about GMAT products/services here
This topic has expert replies
Newbie | Next Rank: 10 Posts
Posts: 2
Joined: 17 Feb 2016
Hello,

This is a request for your about a problem in my account. Indeed, when I try to connect to my account, I'm blocked with the message below:

"Your account has been locked. Please contact Customer Service".

Amideast Morocco tried to connect to my account to do the payment for the GMAT but they used a wrong password several time. So till now, they didn't do the payment.

Can you please unlock my account? I need to enroll to GMAT session ASAP.

Thanks,

Newbie | Next Rank: 10 Posts
Posts: 2
Joined: 17 Feb 2016

by The_Sherlock » Wed Feb 17, 2016 7:32 am
Hello,

I contacted Customer Service via www.mba.com 2 days ago but no feedback till now.

I called Customer Service several times during these 2 days but my call wasn't taken by any agent.

I contacted Amideast Morocco (Local GMAT Customer Representative) but they directed me to mba.com customer service.

Please help me resolve this issue ASAP. I need to pass the GMAT no later than March.


Thank you a lot.

User avatar
Official Company Rep
Posts: 667
Joined: 12 Jun 2012
Location: Washington DC
Thanked: 143 times
Followed by:268 members
GMAT Score:800

by OfficialGMAT » Thu Feb 18, 2016 1:16 pm
The_Sherlock wrote:Hello,

I contacted Customer Service via www.mba.com 2 days ago but no feedback till now.

I called Customer Service several times during these 2 days but my call wasn't taken by any agent.

I contacted Amideast Morocco (Local GMAT Customer Representative) but they directed me to mba.com customer service.

Please help me resolve this issue ASAP. I need to pass the GMAT no later than March.


Thank you a lot.
Hello,

Please reply to your other private message with your email and we can follow up on our end.

Thanks,
Jeremy
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

Newbie | Next Rank: 10 Posts
Posts: 3
Joined: 26 Aug 2021

-

by Stevenfeeds » Sat Sep 11, 2021 10:21 am
I just signed out of my account in the Desktop version to test signing back in, now it also tells me my account has been locked.
Happy112 The Contact Us option just gets me to the FAQ.