Hello,akshaya86 wrote:Hi Jeremy
I had purchased the GMATPrep® Exam Pack 1 with Order #212627124 (Sep 23, 2015) and installed it on my Mac OS (Version 10.10). The Exam Pack got activated at that point. When I returned to it today to write my mock, it had disappeared from my GMATPrep software. So I installed it again and tried to activate it but it repeatedly says licence has been used already when in fact I have not used it at all.
I tried the same on my Windows 7 system too because there generally seems to be a problem with the software on Mac systems, but I'm getting the same error message that says the licence has already been used.
I am unable to use the exam pack that I have paid for in full and purchased from www.mba.com
Requesting your support to resolve this at the earliest.
We are currently working through an issue with Mac OSX 10.10. If you could please contact [email protected] with your issue, they will be able to help you with it and provide a solution or workaround, if available.
Thanks,
Jeremy