Tests for Mac users

[This topic has 3 member replies]
Forum Index Customer Service Questions Ask a Kaplan representative
Free $100 Amazon.com Gift Card - Buy a GMAT course using a Beat The GMAT discount code between Mar 8-22 and get a $100 Amazon.com Gift Card. Learn more!
Post New Topic   Post Reply

squibb
Just gettin' started!

Default Avatar

Joined: 14 Aug 2008
Posts: 10

Thanks given: 0
Thanked 0 times in 0 posts

Test Date: 10/09/08
Target GMAT Score: 600
GMAT Score: ?
Topic: Tests for Mac users
PostWed Aug 20, 2008 8:48 am
I purchased the Kaplan Premier and Math workbook only to find out the CD-ROM doesn't work with a MAC. Nowhere on the book does it mention this of course. I called Kaplan and they transferred me around until someone finally told me to call the publisher.

I called the publisher and was sent a supposedly MAC compatible CD-ROM. Of course it was outdated and the meat of the CD-ROM was rejected.

Can anyone at Kaplan help a frustrated MAC user get a usable CD-ROm to use??? I really feel ripped off.

Thanks.
Back to top
View user's profile Send private message
vidabella417
Just gettin' started!

Default Avatar

Joined: 28 Mar 2008
Posts: 26

Thanks given: 0
Thanked 3 times in 3 posts
PostMon Aug 25, 2008 12:43 pm
Dear squibb,

I'm sorry for the inconvenience you have experienced!
As compensation for the troubles you've had with the CD, I'd like to provide you with special access to GMAT CATs online. If you are interested, please let me know via a personal message (pm). I'd be happy to reply directly to you with that information.

Also, just so you know, we do mention the system requirements and the Windows-only format of the CD in all editions of the GMAT guide. In the 2009 edition, for example, we inform our customers on page 20 of the Quick Start Guide (the section in yellow paper in the front of the book). In the 2008 edition, the notice is also in the front of the book on page xvii. We also put a CD icon on the spine with just the Windows registered trademark on all editions of the book.

The number of MAC users is growing every day, and it probably won't surprise you to hear that you are not the first MAC user to give us this kind of feedback on the CD. We at Kaplan take our students' concerns and feedback very seriously. It's how we are able to create the most personalized and focus prep for our students. Your satisfaction is our top priority! Therefore, we are using all this feedback from MAC users as we plan for the 2010 edition of our GMAT guide in order to create the most effective prep tool possible.

I apologize again for any inconvenience that this situation has caused you, and wish you the best of luck on your exam!

Sincerely,

Monica P. Lugo
Editor - Kaplan Publishing

--
We build futures one success story at a time. Visit us at www.kaplanpublishing.com
Back to top
View user's profile Send private message
squibb
Just gettin' started!

Default Avatar

Joined: 14 Aug 2008
Posts: 10

Thanks given: 0
Thanked 0 times in 0 posts

Test Date: 10/09/08
Target GMAT Score: 600
GMAT Score: ?
PostSun Aug 31, 2008 9:36 pm
Thanks for the reply and I will PM you but wanted to say publicly on this forum that page 20 of the quick start guide (does 20 pages sound quick to anyone?) isn't exactly easy to find when just flipping thru the book.

CD-ROM Compatibility should be on the front cover of the book! Page 20???

That definitely needs to be fixed.
Back to top
View user's profile Send private message
publius
Just gettin' started!

Default Avatar

Joined: 14 Feb 2009
Posts: 1

Thanks given: 0
Thanked 0 times in 0 posts

Test Date: Marh
Target GMAT Score: 800
PostMon Feb 16, 2009 9:10 am
I am in the exact same boat. I just sent a PM, but I have absolutely no access to a PC and I'm stuck with a CD ROM that won't play in my Mac.

I was planning on taking the test in just a couple weeks, and I'm all out of practice paper tests.

I'll be happy to provide any sort of verification information necessary but PLEASE provide me with the same access so that I can do the problems online.

Thank you.
Back to top
View user's profile Send private message
Display posts from previous:   

Post New Topic   Post Reply All times are GMT - 7 Hours
Page 1 of 1
 
Forum Index Customer Service Questions Ask a Kaplan representative
Most Active Members in Last 30 Days
1. harsh.champ 461 posts
2. shashank.ism 366 posts
3. thephoenix 323 posts
4. kstv 320 posts
5. gmatmachoman 261 posts
See More Top Beat The GMAT Members
Most Active Experts in Last 30 Days
1. lunarpower
Manhattan GMAT Teacher 		87 posts
2. Stuart Kovinsky
Kaplan GMAT Teacher 		60 posts
3. Lisa Anderson
Stacy Blackman Consulting 		54 posts
4. Testluv
Kaplan GMAT Teacher 		49 posts
5. Bryant@VeritasPrep
Veritas Prep 		41 posts
See More Top Beat The GMAT Experts