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Test Center and GMACs responsibilities

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mehrabounr Junior | Next Rank: 30 Posts Default Avatar
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Test Center and GMACs responsibilities

Post Sat Aug 25, 2012 4:06 am
Hi
I have a few questions about test centers. If it's possible please, answer them.
There's a lot of concern about test centers conditions.

1- How does GMAC (or pearson?!) choose a place to become a test center? Is there a code or specific standards that they have to meet? Do they have a guideline how to prepare the place when there's an exam?
for example, when i or a few others took our exams, There was so much noise that i couldn't even hear my own thoughts. There was a class next door and i could hear everything. The administrator would leave the exam rooms door open, etc.

What can we or GMAC or test centers do? (For example could i have stated my right as a test taker to keep the place quiet or close the doors or would they throw me out?)


2- Can test centers do something that is different from the rules or procedures that are mentioned in MBA.com? Are they allowed to deviate from that?

For example :
If we consider http://www.mba.com/the-gmat/test-day/what-to-bring-to-the-test-center.aspx and http://www.mba.com/the-gmat/test-day/test-center-regulations.aspx as our guideline from an official source:

We should be able to bring "earplugs" and use them.right? But some of the test centers i know or heard about, they won't allow this.

Or we are told "not allowed to drink or eat in the test room" does that include bringing them as weel? Like bringing a closed bottle, pill, choclate to test room, but use them on breaks outside? Cause on a less than 8-minute break, there's just not enough time to get to the cupboard, unlock it, find these, use them , put them back, lock it, scan your palm and get back in your seat on time.


3- Unforeseen circumstances
What is GMAC policy on unforseen events? and What are GMACs responsibilities?

For example:
A test center has technical difficulties, and cant follow through with the exam. What happens to test takers?
Do they go to another center immediately? Do they have to reschedule?

GMAC can solve it's problem easily in such situations, but what about the test taker? what happens to/ for them?

A test taker who had to take the exam in another country, and his/her test is cancelled on test day, what happens? Do they get reimbursed for their expenses? Or GMAC doesn't accept any responsibility?

Or a test taker who has to meet a specific deadline and his/her appointment is cancelled, do GMAC guarantee him/her a replacement seat/place as soon as possible(the next day or two), even though all test centers in the area are full?


I know these might be rare situations that might never happen but I'm sure GMAC has thought of them and has the answers.

Some might not consider them important or related to ones experience of GMAT, but since they are raised, please answer them

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Post Tue Aug 28, 2012 6:09 am
I'm happy to answer all of your questions! The test centers do conduct exams other than the GMAT exam, so it is likely that you did see students taking different exams.

As for your second question, as I said, Pearson Vue treats each incident on an individual basis. If you encounter an issue during the exam that you feel should result in a re-test, I encourage you to file an incident report. It really depends on the specifics of the situation and the length of the delay. Good luck!

Edit: In rereading your second question, I also want to clarify: In the case of a shorter delay, you would pick up where you left off. You would not start over from the beginning.

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mehrabounr Junior | Next Rank: 30 Posts Default Avatar
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Post Mon Aug 27, 2012 2:32 pm
(Really sorry for being such a pain)

You mentioned "If there is an issue that occurs just before an exam or interrupts the exam for an extended period of time (usually over 30 minutes) someone from Pearson Vue will contact you to review the situation and possibly schedule a re-take at no charge"

If the interruptions is for less than that time, (like fuse burnt! and they fixed it quickly), then what happens? Do they start the exam from the beginning? or what?

For example, if I get to question 16 on quant, my AWA & IR & 16Qs, are they saved somewhere and when they turn the systems on, i can continue from Q 17 or i need to start from 0 and write the AWA and so on?

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Post Tue Aug 28, 2012 6:09 am
I'm happy to answer all of your questions! The test centers do conduct exams other than the GMAT exam, so it is likely that you did see students taking different exams.

As for your second question, as I said, Pearson Vue treats each incident on an individual basis. If you encounter an issue during the exam that you feel should result in a re-test, I encourage you to file an incident report. It really depends on the specifics of the situation and the length of the delay. Good luck!

Edit: In rereading your second question, I also want to clarify: In the case of a shorter delay, you would pick up where you left off. You would not start over from the beginning.

_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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Thanked by: mehrabounr, javzprobz
mehrabounr Junior | Next Rank: 30 Posts Default Avatar
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Post Mon Aug 27, 2012 2:32 pm
(Really sorry for being such a pain)

You mentioned "If there is an issue that occurs just before an exam or interrupts the exam for an extended period of time (usually over 30 minutes) someone from Pearson Vue will contact you to review the situation and possibly schedule a re-take at no charge"

If the interruptions is for less than that time, (like fuse burnt! and they fixed it quickly), then what happens? Do they start the exam from the beginning? or what?

For example, if I get to question 16 on quant, my AWA & IR & 16Qs, are they saved somewhere and when they turn the systems on, i can continue from Q 17 or i need to start from 0 and write the AWA and so on?

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