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Question pack 1 cannot install on new SSD

This topic has 1 expert reply and 1 member reply
Pazoki Junior | Next Rank: 30 Posts Default Avatar
Joined
24 May 2015
Posted:
11 messages

Question pack 1 cannot install on new SSD

Post Sat Feb 25, 2017 9:50 pm
Hello,
I purchased Question pack 1 from Empowergmat and installed on my laptop and use it once.Then I substitute My HDD with a SSD for better performance. Now I have problem to install Question pack 1 as it says "this license has been already used" I asked GMAC and once customer service with a remote access to my computer couldn't solve the problem and said that will follow the problem with technical team but there is no reply any more from his/her by now.
Can anyone help me how to solve the problem?

Thank you

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Post Sun Feb 26, 2017 10:30 am
Hi Pazoki,

Have you reached out to our Support Team (at Info@empowergmat.com)? And as an aside, do you still have the original HDD? Since the license was clearly 'linked' to that hardware, you could potentially reinstall it to use the software that you downloaded. While perhaps not an ideal solution, it would get you the access to the materials.

GMAT assassins aren't born, they're made,
Rich

_________________
Contact Rich at Rich.C@empowergmat.com

Thanked by: Pazoki
Pazoki Junior | Next Rank: 30 Posts Default Avatar
Joined
24 May 2015
Posted:
11 messages
Post Sun Feb 26, 2017 4:08 pm
Hi Rich,

I didn't send email to Empower. I have that HDD on my laptop but as I set my SSD to boot windows from, I cannot reinstall Operating system on HDD again.In fact I use HDD as storage not for boot up windows.

Regards
Behzad

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