problems with the website

[This topic has 1 expert reply and 1 member reply]
Forum Index Customer Service Questions Ask a Kaplan representative
Free $100 Amazon.com Gift Card - Buy a GMAT course using a Beat The GMAT discount code between Mar 8-22 and get a $100 Amazon.com Gift Card. Learn more!
Post New Topic   Post Reply

abshersj
Just gettin' started!

Default Avatar

Joined: 27 Sep 2008
Posts: 2

Thanks given: 0
Thanked 0 times in 0 posts
Topic: problems with the website
PostSun Sep 28, 2008 10:03 am
I have the GMAT Premier Program 2009 edition and am having problems. First, the CD doesn't work with Vista. I can live with that, but I can't get the online companion to work. I did figure out that you don't enter the serial number, but even going around the other way (clicking the link for the 2009 edition below the image of the book) I still am not getting anywhere. It's telling me that the code has already been used, even though I've not entered any code or numbers. So, I have a registered account, but can't access the diagnostic test, etc. Any suggestions?
Back to top
View user's profile Send private message
Reply from GMAT/MBA Admissions Expert
See All Featured Experts
Jen Kedro
GMAT Instructor



Joined: 04 Jun 2008
Posts: 131

Thanks given: 0
Thanked 14 times in 14 posts
PostTue Sep 30, 2008 9:49 am
Hi,

Does the prior post, http://www.beatthegmat.com/does-online-companion-work-t18233.html, help you at all with your online companion?

If not let me know and I'll have our publishing team jump on again to answer your question.

Best,
Jennifer
_________________
Jen Kedrowski
Kaplan Test Prep & Admissions
GMAT Teacher
MBA Admissions Consultant
National Product Team Member
Back to top
View user's profile Send private message
vidabella417
Just gettin' started!

Default Avatar

Joined: 28 Mar 2008
Posts: 26

Thanks given: 0
Thanked 3 times in 3 posts
PostThu Oct 02, 2008 6:59 am
Dear abshersj,

We have fixed the technical difficulties we were experiencing with the links on Kaptest.com/GMATbooksonline. Therefore, please return to that site and click on the link for Kaplan GMAT: Premier Program. You should have no problems registering your companion now.

I apologize for any inconvenience that this situation has caused you, and wish you the best of luck on your exam!

Sincerely,

Monica P. Lugo
Editor - Kaplan Publishing

--
We build futures one success story at a time. Visit us at www.kaplanpublishing.com
Back to top
View user's profile Send private message
Display posts from previous:   

Post New Topic   Post Reply All times are GMT - 7 Hours
Page 1 of 1
 
Forum Index Customer Service Questions Ask a Kaplan representative
Most Active Members in Last 30 Days
1. harsh.champ 562 posts
2. shashank.ism 368 posts
3. thephoenix 319 posts
4. kstv 310 posts
5. ajith 279 posts
See More Top Beat The GMAT Members
Most Active Experts in Last 30 Days
1. lunarpower
Manhattan GMAT Teacher 		87 posts
2. Stuart Kovinsky
Kaplan GMAT Teacher 		63 posts
3. Lisa Anderson
Stacy Blackman Consulting 		54 posts
4. Testluv
Kaplan GMAT Teacher 		49 posts
5. Bryant@VeritasPrep
Veritas Prep 		41 posts
See More Top Beat The GMAT Experts