Ask the Test Maker

Hi - I am getting the attached error message when i try to install the GMAT Prep software in my macbook.

I recently purchased both the gmat question pack and exam pack. The first time i installed my gmat prep software and opened the two packs, they worked.

As soon as i close the gmat prep application and reopen it, the two packs get wiped off and i am unable to activate it using the code also.

I then uninstall and reinstall the gmat prep software to fix this. However it happens once again when i close the application. Could you please provide a permanent fix for this.

Thanks
Muthu

uthum88 wrote:Hi - I am getting the attached error message when i try to install the GMAT Prep software in my macbook.

I recently purchased both the gmat question pack and exam pack. The first time i installed my gmat prep software and opened the two packs, they worked.

As soon as i close the gmat prep application and reopen it, the two packs get wiped off and i am unable to activate it using the code also.

I then uninstall and reinstall the gmat prep software to fix this. However it happens once again when i close the application. Could you please provide a permanent fix for this.

Thanks
Muthu

Hello,

Could you please email us at [email protected] so we can schedule a remote session with you to work through the problem?

Thanks,
Jeremy