#1 Rule of Customer Service
Get back to your customers right away. No, not tomorrow; today.
In today’s hypercompetitive ever-expanding world, customers have more choices than ever. More lawyers to call before choosing, more stores to shop at, more websites to visit and more things to choose from.
My firm values its customers. That’s why we have a 24 hour max time to return calls and emails.
So does Amazon.com who has an 8 hour rule with their online customer forms.
One website I recently visited promised to get back in 4 hours.
And in the end … if you don’t get back fast, rest assured someone else will. And the customer you once thought was yours, will be gone.
So what are you waiting for?