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mba.com ID activation does not work

This topic has 3 expert replies and 4 member replies
akmba Junior | Next Rank: 30 Posts
Joined
13 Jul 2013
Posted:
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Target GMAT Score:
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mba.com ID activation does not work

Post Mon Dec 29, 2014 9:37 am
Hi,

I got my ID for mba.com locked after multiple attempts with wrong password. I tried to recover the password of mba.com using forgot password option. However it throws an error "Account is locked, please contact customer care". This leads to a form for the customer care. Which I filled and submitted.

The issue I am facing is : when submitted the form doesn't get delivered to the customer care. For last 2 days I have been trying to unlock my ID but this method simply does not work.

I did not notice any alternate method.

Please help GMAC.

Regards/Atul

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GMAT/MBA Expert

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Post Tue Dec 30, 2014 10:03 am
akmba wrote:
Hi,

I got my ID for mba.com locked after multiple attempts with wrong password. I tried to recover the password of mba.com using forgot password option. However it throws an error "Account is locked, please contact customer care". This leads to a form for the customer care. Which I filled and submitted.

The issue I am facing is : when submitted the form doesn't get delivered to the customer care. For last 2 days I have been trying to unlock my ID but this method simply does not work.

I did not notice any alternate method.

Please help GMAC.

Regards/Atul
Hello Atul,

You will need to contact customer care to unlock your account. From all I can see, the form seems to be working properly, but if you feel it is not working for you, you can try contacting them directly with your issue using the contact information for your region listed here: http://www.mba.com/contact. If you have any further issues, please do not hesitate to reach back out.

Thanks,
Jeremy

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OfficialGMAT Official Company Rep
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Post Tue Dec 30, 2014 11:57 am
Hello again,

We are looking into this issue. In the meantime, if you could provide your email address, we can reset your account from our end.

Side note: how did you know your messages were not getting through, or that the form was not working, as you said? I'd like to be able to advise other users, in case this issue occurs again.

Thank you,
Jeremy

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akmba Junior | Next Rank: 30 Posts
Joined
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Post Wed Jan 07, 2015 10:42 am
Thanks for the response.

I received below error on my email id : atul.kumar@rediffmail.com

-----
Your message has been delayed and is still awaiting delivery
to the following recipient(s):

customercare@mba.com
Message delayed
452 4.3.1 Insufficient system resources

---

Hope that helps you track the issue and resolve.

Regards/Atul

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number_101 Newbie | Next Rank: 10 Posts
Joined
26 Aug 2013
Posted:
2 messages
Post Fri Feb 20, 2015 7:35 am
I got my ID locked too today because of couple of wrong password attempts. I have a scheduled GMAT appointment on this Monday.

Someone from GMAC,please help me. It's really urgent.

number_101 Newbie | Next Rank: 10 Posts
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Posted:
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Post Fri Feb 20, 2015 8:13 am
GMAC has sent an e-mail with the password reset link. Thanks a lot GMAC for the prompt action.

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Post Fri Feb 20, 2015 1:18 pm
number_101 wrote:
GMAC has sent an e-mail with the password reset link. Thanks a lot GMAC for the prompt action.
I'm glad we could help. If you need anything further or have any questions, just let us know.

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Thanked by: number_101
jlmanasabandaru Newbie | Next Rank: 10 Posts Default Avatar
Joined
08 Jul 2015
Posted:
1 messages
Post Wed Jul 08, 2015 6:13 am
Hi,

My ID got blocked due to wrong password attempts. I filled out the form requesting for the password reset link. I have also sent a mail to customersupport@mba.com for help on this. The local Pearson center is unable to help me further.

Request someone from GMAC to please help. I am planning to schedule an exam appointment at the earliest and slots are all getting booked.

My mail ID - bandarumanasa@gmail.com
thanks

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