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Issues while connecting to gmat prep

This topic has 1 expert reply and 0 member replies

Issues while connecting to gmat prep

Post Fri Jul 22, 2016 11:38 pm
Hi,

I have installed Gmatprep software in my PC. When I enter my UserId and Password I get the following error:
" we are having problems connecting to the GMAC servers to proccess your registrations. Please check your internet connection and try again".

My internet connection is working absolutely fine so I dont understand why I am getting this issue. Please help me resolve this error asap.

Thanks,
Prerana

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Top Reply
Post Wed Jul 27, 2016 6:35 am
I apologize for the inconvenience. Please ensure the following settings in your system: use the latest IE version (v11), to login to the GMATPrep software successfully, and make sure you are not connected to any VPN or have any proxy set in your internet settings while trying to connect. If your operating system is Windows, please ensure you have 'TLS' enabled under Control Panel - Internet Options - Advanced tab. See attached screen shot (same name as the title).
If the issue persists, please attach a screen shot of what you are seeing as well as the steps you are following, so we can resolve the problem. Please include the Operating System Version number and Browser you are using, as well.
Video Tutorial:
http://www.screencast.com/t/OU3CIbxM


prerana03@gmail.com wrote:
Hi,

I have installed Gmatprep software in my PC. When I enter my UserId and Password I get the following error:
" we are having problems connecting to the GMAC servers to proccess your registrations. Please check your internet connection and try again".

My internet connection is working absolutely fine so I dont understand why I am getting this issue. Please help me resolve this error asap.

Thanks,
Prerana

_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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