• Varsity Tutors
    Award-winning private GMAT tutoring
    Register now and save up to $200

    Available with Beat the GMAT members only code

    MORE DETAILS
    Varsity Tutors
  • EMPOWERgmat Slider
    1 Hour Free
    BEAT THE GMAT EXCLUSIVE

    Available with Beat the GMAT members only code

    MORE DETAILS
    EMPOWERgmat Slider
  • Economist Test Prep
    Free Trial & Practice Exam
    BEAT THE GMAT EXCLUSIVE

    Available with Beat the GMAT members only code

    MORE DETAILS
    Economist Test Prep
  • PrepScholar GMAT
    5 Day FREE Trial
    Study Smarter, Not Harder

    Available with Beat the GMAT members only code

    MORE DETAILS
    PrepScholar GMAT
  • Target Test Prep
    5-Day Free Trial
    5-day free, full-access trial TTP Quant

    Available with Beat the GMAT members only code

    MORE DETAILS
    Target Test Prep
  • Magoosh
    Magoosh
    Study with Magoosh GMAT prep

    Available with Beat the GMAT members only code

    MORE DETAILS
    Magoosh
  • Veritas Prep
    Free Veritas GMAT Class
    Experience Lesson 1 Live Free

    Available with Beat the GMAT members only code

    MORE DETAILS
    Veritas Prep
  • Kaplan Test Prep
    Free Practice Test & Review
    How would you score if you took the GMAT

    Available with Beat the GMAT members only code

    MORE DETAILS
    Kaplan Test Prep
  • e-gmat Exclusive Offer
    Get 300+ Practice Questions
    25 Video lessons and 6 Webinars for FREE

    Available with Beat the GMAT members only code

    MORE DETAILS
    e-gmat Exclusive Offer

Error While taking GMAT Prep Test from GMAT exam Pack 1

This topic has 1 expert reply and 1 member reply

Error While taking GMAT Prep Test from GMAT exam Pack 1

Post Thu Jun 16, 2016 6:00 am
I bought GMAT Prep Exam Pack 1 on Wednesday June 15 and tried to take exam on Thursday June 16. After completion of AWA & IR sections problem started after the 1st Quant Question. It is throwing an error(screen shot attached) and I was forced to end the exam. When I re-start the exam it starts from where it had stopped. It is both irritating and most importantly time consuming (Clock keeps running in-spite of the error). I have not tried the reset option lest I lose the once for all reset option and also not sure of its result. I am concerned about the number of days(rather time) left for me to practice. I have sent emails to 4 support email addresses on your website (estore@gmac.com, gmatprep@mba.com, store@mba.com, webmaster@gmac.com). Kindly help me ASAP, my order Number is 213234206. Thanks
Attachments

This post contains an attachment. You must be logged in to download/view this file. Please login or register as a user.

Need free GMAT or MBA advice from an expert? Register for Beat The GMAT now and post your question in these forums!

GMAT/MBA Expert

OfficialGMAT Official Company Rep
Joined
12 Jun 2012
Posted:
620 messages
Followed by:
251 members
Thanked:
143 times
GMAT Score:
800
Post Thu Jun 16, 2016 8:22 am
Dear Ramachandra,

I apologize for the inconvenience. In order to successfully activate the GMATPrep Exam Pack 1, you must have the latest version (v 2.4.323) of the free GMATPrep® application installed. Please uninstall GMATPrep® if currently installed - if you have history data (exam scores, practice question sessions etc.) that you want to carry into the new install, make sure you click [No] when asked if you want the uninstall process to remove all data.
Then re-install the latest version of the free software by visiting: www.mba.com/gmatprep. Please ensure the following settings in your system: use the latest IE version (v11), have all service packs installed, and make sure you are not connected to any VPN or have any proxy set in your internet settings while trying to connect. If your operating system is Windows, please ensure you have 'TLS' enabled under Control Panel - Internet Options - Advanced tab. See attached screen shot (same name as the title).

In order to successfully install the exam pack, please ensure the GMATPrep application is closed, and then re-install the additional content by double clicking on the .gsp file. Do not enter the 18-digit activation code. You should not need to activate your additional content again.

If you are still unable to install and activate the additional content, please attach a screen shot of what you are seeing as well as the steps you are following, so we can resolve the problem. Please include the Operating System Version number and Browser you are using, as well.
Attachments

This post contains an attachment. You must be logged in to download/view this file. Please login or register as a user.


_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

Post Thu Jun 16, 2016 9:14 am
Thank you Abdul. I have Prep Version 2.3.322. Now I will uninstall the old one and replace it with new one.

Best Conversation Starters

1 Vincen 152 topics
2 lheiannie07 61 topics
3 Roland2rule 49 topics
4 ardz24 40 topics
5 LUANDATO 32 topics
See More Top Beat The GMAT Members...

Most Active Experts

1 image description Brent@GMATPrepNow

GMAT Prep Now Teacher

141 posts
2 image description EconomistGMATTutor

The Economist GMAT Tutor

107 posts
3 image description GMATGuruNY

The Princeton Review Teacher

106 posts
4 image description Rich.C@EMPOWERgma...

EMPOWERgmat

104 posts
5 image description Matt@VeritasPrep

Veritas Prep

76 posts
See More Top Beat The GMAT Experts