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Block Error-while scheduling for GMAT exam

This topic has 2 expert replies and 0 member replies
Malya Newbie | Next Rank: 10 Posts
Joined
11 May 2016
Posted:
1 messages

Block Error-while scheduling for GMAT exam

Post Wed May 11, 2016 8:39 pm
Hi,

I am trying to schedule a GMAT test. Previously when I went to payment page, the transaction failed 4 times since my card was not eligible for international transactions. Now, when I try paying using a different card, it throws the following error:

""Block Error
We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number.""

I dropped an email to GMATCandidateServicesAPAC@pearson.com but haven't received any response. When I try calling customer support India number, it says "this number does not exist". Can you direct me to the correct number please. The slots in my available area are filling up very quickly, and I need to make an appointment urgently. Will be very grateful if you can help provide a resolution.

email id associated with my account:
rameshnitece@gmail.com

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GMAT/MBA Expert

OfficialGMAT Official Company Rep
Joined
12 Jun 2012
Posted:
620 messages
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254 members
Upvotes:
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GMAT Score:
800
Top Reply
Post Thu May 12, 2016 11:53 am
OfficialGMAT wrote:
Malya wrote:
Hi,

I am trying to schedule a GMAT test. Previously when I went to payment page, the transaction failed 4 times since my card was not eligible for international transactions. Now, when I try paying using a different card, it throws the following error:

""Block Error
We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number.""

I dropped an email to GMATCandidateServicesAPAC@pearson.com but haven't received any response. When I try calling customer support India number, it says "this number does not exist". Can you direct me to the correct number please. The slots in my available area are filling up very quickly, and I need to make an appointment urgently. Will be very grateful if you can help provide a resolution.

email id associated with my account:
rameshnitece@gmail.com
Hello,

I will follow up on our end to ensure the phone numbers are working correctly. If you need to get in touch immediately, you can try one of the other phone numbers listed on that page, although international phone charges may apply.

Thank you,
Jeremy
Could you please confirm the phone number you're calling?

_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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GMAT/MBA Expert

OfficialGMAT Official Company Rep
Joined
12 Jun 2012
Posted:
620 messages
Followed by:
254 members
Upvotes:
143
GMAT Score:
800
Top Reply
Post Thu May 12, 2016 11:11 am
Malya wrote:
Hi,

I am trying to schedule a GMAT test. Previously when I went to payment page, the transaction failed 4 times since my card was not eligible for international transactions. Now, when I try paying using a different card, it throws the following error:

""Block Error
We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number.""

I dropped an email to GMATCandidateServicesAPAC@pearson.com but haven't received any response. When I try calling customer support India number, it says "this number does not exist". Can you direct me to the correct number please. The slots in my available area are filling up very quickly, and I need to make an appointment urgently. Will be very grateful if you can help provide a resolution.

email id associated with my account:
rameshnitece@gmail.com
Hello,

I will follow up on our end to ensure the phone numbers are working correctly. If you need to get in touch immediately, you can try one of the other phone numbers listed on that page, although international phone charges may apply.

Thank you,
Jeremy

_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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