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Block Error Issue while registering for GMAT Test

This topic has 2 expert replies and 1 member reply
Sarablin Newbie | Next Rank: 10 Posts
Joined
07 Dec 2015
Posted:
3 messages

Block Error Issue while registering for GMAT Test

Post Mon Dec 07, 2015 12:31 am
Hi,

I am also experiencing problems while registering for GMAT Exam. After some unsuccessful attempts to pay for the exam it now shows "Block Error-We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number.".
I have mailed my issue as well to mba.com and have tried calling up in the Asia Pacific Region Customer Service for the same, but no one is attending my call. Kindly resolve this issue.
Candidate Details:
Name: Sarablin Kaur
Email id: sarablin@gmail.com
GMAT ID: 100002871256
Country: India

Regards
Sarablin Kaur

Need free GMAT or MBA advice from an expert? Register for Beat The GMAT now and post your question in these forums!

GMAT/MBA Expert

OfficialGMAT Official Company Rep
Joined
12 Jun 2012
Posted:
620 messages
Followed by:
251 members
Thanked:
143 times
GMAT Score:
800
Post Mon Dec 07, 2015 11:13 am
Sarablin wrote:
Hi,

I am also experiencing problems while registering for GMAT Exam. After some unsuccessful attempts to pay for the exam it now shows "Block Error-We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit www.mba.com/contact to find the appropriate phone number.".
I have mailed my issue as well to mba.com and have tried calling up in the Asia Pacific Region Customer Service for the same, but no one is attending my call. Kindly resolve this issue.
Candidate Details:
Name: Sarablin Kaur
Email id: sarablin@gmail.com
GMAT ID: 100002871256
Country: India

Regards
Sarablin Kaur
Hello,

Thank you for reaching out. I have followed with the Customer Care team to ensure your issue is resolved.

Jeremy

_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

krutik Junior | Next Rank: 30 Posts Default Avatar
Joined
24 Jun 2015
Posted:
13 messages
Post Mon Dec 14, 2015 1:59 am
Hi team,
I am trying to access the ESR for my previous attempts of the GMAT.
However, I am unable to access the ESR. Moreover, even the GETLink button besides the attempts have disappeared.
All the ESRs have been purchased officially and I hold receipt for each of the purchases.
I have already mailed to the email addresses given on the website but of no use.
Kindly help in this issue.

My Account information:
Name/Email ID: krutikshah18@gmail.com
GMAT ID:100002827228

GMAT/MBA Expert

OfficialGMAT Official Company Rep
Joined
12 Jun 2012
Posted:
620 messages
Followed by:
251 members
Thanked:
143 times
GMAT Score:
800
Post Mon Dec 14, 2015 1:02 pm
krutik wrote:
Hi team,
I am trying to access the ESR for my previous attempts of the GMAT.
However, I am unable to access the ESR. Moreover, even the GETLink button besides the attempts have disappeared.
All the ESRs have been purchased officially and I hold receipt for each of the purchases.
I have already mailed to the email addresses given on the website but of no use.
Kindly help in this issue.

My Account information:
Name/Email ID: krutikshah18@gmail.com
Hello,

We apologize for any inconvenience you have experienced. We are aware of the issue with The GMAT Enhanced Score Report and are working diligently to rectify this matter. If you could please contact customercare@mba.com with this issue, you will be contacted via email as soon as this issue has been resolved.

Also, we recommend not sharing your GMAT ID publicly due to privacy and security concerns, so would recommend removing your GMAT ID from your previous post.

Thanks,
Jeremy

_________________
Leah
Official GMAC Representative

Have a question about customer service issues, GMAT exam policies, or GMAT exam structure? Post your question in our Ask the Test Maker forum!

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